isp.thing.net

As of January 1, 2008 our phone number will be: (718) 395 2242
Our phone will only take messages. We will make an effort to call or email you withing 24 hours. The best way to get support is by sending us an email.

A number of people called with mail problems. This is mainly due to outdated mail server settings in client programs. Please check your setting and look if they conform to the following:

incoming mail (pop): pop.thing.net
outgoing mail (smtp): smtp.thing.net
username: yourname@thing.net or yourname@yourdomain.com

smtp now requires authentication. Enter your e-mail as username and the same password that you use for incoming mail. To protect your privacy, you can also turn on SSL or TSL authentication in your incoming and outgoing mail settings to request an encrypted connection.

READ THIS BEFORE YOU LEAVE A MESSAGE OR CALL!

Tonight thing.net mail is moving to the new server. There could be interruptions in service into the early Sunday hours while dns is changing over. If you can't get to your usual web mail go to https://kosmos.thing.net/webmail/src/login.php
You will notice that we have changed web mail software to SquirrelMail (webmail for nuts).
It's quite easy to use, you'll figure it out in no time.
A cosmetic makeover will follow shortly - after all the hard stuff is done.

thing.net is migrating the web hosting infrastructure. The benefits of
this migration include newer and faster web servers and a central control
panel (SysCP). Every site will be transferred to the new location. Clients will receive an email with the new account information once the transfer is completed. If you don't hear from us or if your email has changed, call 212 937 0444 and we will get back to you within 24h.

We anticipate that all sites will be moved by July 15.

A few months ago we had a 'Grand Plan' to set up an automated billing system. We chose ClientExec. Clientexec wasn't able to meet our needs, so we've regrouped and found a much better tool, FreshBooks.

We're excited about it. You can send us a check, you can pay online with your credit card, or you can have automatic debit. You'll be able to see your invoice history, even file support tickets with us. Not only that, but you will really be billed on the same day from now on.