isp.thing.net

general

fake emails from "alert@thing.net"

if you receive strange emails like the one below, just ignore it.
we will never ask you for passwords or to run an executable file.
always check the full message headers when you receive suspicious mails
and/or contact us.

latest fake email example:

We are contacting you in regards to an unusual activity that was
identified in your mailbox. As a result, your mailbox has been
deactivated. To restore your mailbox, you are required to extract and run
the attached mailbox utility.

Best regards, thing.net technical support.

attachment: utility.zip

Problems sending mail due to Verizon blocking port 25

Are you using Verizon-DSL?
If that's the case, call Verizon tech support or take a look at the links below.
Verizon is blocking outgoing mail on port 25, so you need to switch
to their mailserver:

getsatisfaction.com

www22.verizon.com/ResidentialHelp/HighSpeed/General+Support

www22.verizon.com/ResidentialHelp/HighSpeed/Email/Setup+And+Use

current contact info

our old phone number (718) 395 2242 has become obsolete.
you can contact walter by using skype. his skype id is vavoida.
to reach wolfgang by skype, contact wolfgangsta.
the best way to get support is by sending a detailed email message to support-at-thing.net
or use the contact form on this web site. for billing questions, please email billing-at-thing.net.
we will make an effort to call you back within a day if you need to talk to us by phone.

billing changes

A few months ago we had a 'Grand Plan' to set up an automated billing system. We chose ClientExec. Clientexec wasn't able to meet our needs, so we've regrouped and found a much better tool, FreshBooks.

We're excited about it. You can send us a check, you can pay online with your credit card, or you can have automatic debit. You'll be able to see your invoice history, even file support tickets with us. Not only that, but you will really be billed on the same day from now on.

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